Privacy policy.
Last updated: April 2026
Last updated: April 2026
At PawModel, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information — including the photos and AI models we create of your pet — when you use our service.
This is the most sensitive data we handle, so we want to be explicit about how we treat it:
We may share your information in the following circumstances:
We do not sell your personal information.
Our service relies on these sub-processors:
We retain your personal information for as long as your account is active, or as needed to provide the service. When you delete a pet or your account, we purge the associated data (photos, models, generations) from our storage immediately, with backup copies expiring within 30 days. Some records required for legal, tax, or fraud-prevention purposes (e.g., Stripe payment records) may be retained longer to comply with those obligations.
Trained model adapters on fal.ai:when we train a custom AI model (LoRA adapter) on your pet's photos, the resulting adapter file is stored on fal.ai's infrastructure so we can generate from it. fal.ai does not currently offer a public API to delete trained adapters. When you delete your account, we stop using and reference the adapter, and we will request manual deletion from fal.ai on request to support@www.pawmodel.com. The adapter itself is a numerical pattern derived from your photos and cannot be used to reconstruct the original images.
Depending on your location, you may have the right to:
Account deletion is available directly from your account settings and takes effect immediately. To request a copy of your data or exercise any other right above, email support@www.pawmodel.com and we will respond within 30 days.
To keep the Service safe and to comply with our legal obligations, every training photo is automatically scanned for adult, sexual, or otherwise prohibited content before any model is trained on it. Scanning happens at our AI provider (fal.ai) on a short-lived signed URL and the result is a simple yes/no signal. Photos flagged as violating our Terms are deleted immediately.
We are required by United States federal law (18 U.S.C. §2258A) to report any apparent child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC), and we will cooperate with law enforcement as required. If you believe your legitimate content was incorrectly flagged, email support@www.pawmodel.com.
We use TLS for all data in transit, encryption at rest for your photos, row-level security for account-scoped data in our database, and time-limited signed URLs for photo delivery. No system is perfectly secure, but we take it seriously. If you believe you've found a security issue, please email support@www.pawmodel.com.
We use a small number of cookies for sign-in sessions and optional product analytics. You can decline analytics cookies via the banner on first visit, and revisit your choice from the footer link at any time. Declining analytics does not affect the core functionality of the service.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. In the European Economic Area, UK, and other regions where the age of digital consent is higher (typically 16), local law applies. If you believe a child has provided us with information, please contact us and we will delete it.
If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act) gives you additional rights regarding your personal information.
In the past 12 months we have collected the categories of personal information described in "Information We Collect" above, which map to the following CCPA categories:
We collect this information from you directly, automatically as you use the Service, and from our service providers listed in "Third-Party Services" above.
We do not sell or "share" (as those terms are defined under the CCPA/CPRA) your personal information for monetary or other valuable consideration. We do not engage in cross-context behavioral advertising. We have not sold or shared personal information about consumers, including minors under 16, in the preceding 12 months.
We do not use or disclose sensitive personal information for any purpose beyond what is necessary to provide the Service you requested.
You have the right to:
Account deletion is available directly from your account settings and takes effect immediately. For all other CCPA/CPRA requests (including a copy of your data), email support@www.pawmodel.com with the subject line "California Privacy Request" and the email associated with your account. We will respond within 45 days as required by law (with one 45-day extension where permitted).
You may designate an authorized agent to make a request on your behalf. We will require written permission and will verify your identity directly before honoring the request.
Your information may be processed in countries other than your own, including the United States. Where required, we rely on standard contractual clauses or equivalent safeguards with our sub-processors.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we'll also email you.
Questions about this Privacy Policy? Email us at support@www.pawmodel.com.
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